YB Techworks sells digital software products. Because digital goods are delivered immediately upon purchase, our refund policy is designed to be fair while reflecting the nature of digital products.
1. Refund Window
We offer refunds within 14 days of purchase if the product is defective or fails to function as described. Refund requests submitted after 14 days from the purchase date will not be accepted.
Credit packs are not refundable — see Section 4 below.
2. Eligibility
Refunds are available only in the following circumstances:
- The product is defective and does not function as described on the product page.
- You encounter a technical issue that we are unable to resolve within a reasonable time.
The following are not eligible for a refund:
- Change of mind or buyer's remorse
- Products that have been fully used or consumed
- Issues caused by the customer's own hardware, software, operating system, or environment that are not related to our product
- Incompatibility issues that were clearly disclosed prior to purchase
3. Notice for EU Customers — Waiver of Withdrawal Right
Under the EU Consumer Rights Directive, consumers in the European Union generally have a 14-day right of withdrawal. However, this right does not apply to digital content that has been made available immediately upon purchase where the consumer has provided prior express consent and acknowledged the loss of the right of withdrawal.
By completing a purchase of any digital product from YB Techworks, EU customers expressly acknowledge that:
- The digital product is made available immediately upon purchase;
- They consent to the immediate performance of the contract; and
- They waive their 14-day right of withdrawal under the EU Consumer Rights Directive (Directive 2011/83/EU).
This waiver does not affect your rights under our defective product refund policy above.
4. Credit Packs
Some products (for example, Manga de Nihongo) sell one-time credit packs that are used to request translation or other AI-powered services. The rules governing credits — including when a credit is consumed, when a failed request is auto-returned to your balance, and what happens on account deletion or service discontinuation — are set out in the Credits section of our Terms of Service. In short, credit packs are not refundable:
- A credit is consumed when the requested service (for example, a page translation) is delivered. Because the service is delivered immediately, a used credit cannot be returned.
- Unused credits have no cash value and are not redeemable for money. Because credits never expire while the service is offered, there is no deadline by which you must use them.
- If a service request fails and nothing is delivered, the credit for that request is automatically returned to your credit balance. If a request is only partially delivered, the credit is consumed.
- An AI-generated result you consider inaccurate is not grounds for a refund; translations are provided "as-is". Contact us if you believe a result is erroneous or the service failed.
- If you delete your account, any remaining credit balance is forfeited and is not refunded.
- If we discontinue the service, we will provide reasonable advance notice; unused credits are forfeited at the end of the notice period and are not refunded.
- These rules do not waive statutory rights (including the right to a refund for non-conforming digital content) that cannot be waived under applicable law.
The EU withdrawal-right waiver in Section 3 applies to credit packs: the digital credit is made available immediately upon purchase and may be consumed without delay. By completing a credit pack purchase, you consent to immediate delivery and waive the 14-day withdrawal right.
5. Subscription Cancellation
Recurring Premium subscriptions (for example, ClearSight) may be cancelled at any time through Stripe, using the subscription management link in your receipt email, or by contacting us. Cancellation stops future billing; you retain Premium access through the end of the paid period. Cancellation of a subscription does not automatically trigger a refund for the current period unless the product is defective as described above.
One-time purchases (including credit packs) are not subscriptions.
6. How to Request a Refund
To request a refund, use our contact form within 14 days of your purchase date. Please include:
- Your order ID or purchase confirmation
- The product name
- A description of the issue you are experiencing
We will review your request and respond within 3 business days.
7. Processing Time
Approved refunds are processed via Stripe and typically take 5–10 business days to appear on your original payment method, depending on your bank or card issuer.
8. Contact
For refund requests or questions about this policy, please use our contact form.